'There is an extraordinary variety of accents'~Stephen Fry
When speaking to someone in a business (e.g. a call centre) our first point of contact is with someone who has a local accent as it is seemed to be friendly and trustworthy. However, when there is an issue someone with received pronunciation speaks to you as it is the language of power even if they are saying the exact same thing the personal with the regional accent could be saying.
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